Grievance
Stock Benefits Financial Services is an SEBI registered Stockbroker (INA100007745) acts as investment service provider company in the capital market. Our ability of providing customer service and addressing a customer’s query depends a lot on the information that we have and we address all issues on a best effort basis to provide a delightful experience to our customers.
STEP 1
All the clients having complaint regarding any support or issue with delivery of services, shall contact to his / her concerned person (Relation Manager). All Clients need to follow these steps to resolve his / her issues in respect of the services rendered to them. In case of not getting a proper solution, feel free to follow the next step.
STEP 2
Client’s having complaint regarding any services or otherwise shall write an email at [email protected] or call at 7400041121. To ensure timely recording and recognition of the grievance, the respective department shall revert within 48 hours with respect to the redressal of such complaint.
STEP 3
If the client is not satisfied with the actions taken via Step-1 and Step-2 and his/her grievance is not yet resolved than he/she can directly write to License holder cum Proprietor of the firm. One can mail on [email protected]/[email protected] & all the efforts will be put in to resolve the issue raised within next 72 hours. We will be more than happy to provide the highest levels of professional assistance to our respected clients.
Number of complaints as on 3rd May'2024
| No. of Complaints | At the Begining of Month | Received During The Month |
|---|---|---|
| 4 | 0 | 0 |
| Pending at the end of the Month | Reason for Pendency | Total Complaint Resolved |
| 0 | - | 4 |
| Total Clients Served so far | Total Complaint Received so far | % of the complaints as per overall client base |
| 450 | 4 | 0.88 |
PLEASE NOTE
- In order to receive any services from us it is mandatory that first you should provide correct information about your Risk Profile through our website to check suitability of services
- Please do not opt for service or make any payment without filling Risk profile details on our website as it is your responsibility as well and it is also important for you to get right advice and services.
- We do not accept part payments against any of our services, in case if any short or excess amount is paid against any of our service mentioned on our website then number of days for opted service will be adjusted according to actual service fees.
- Trading and Investment in Security & Commodity Market is subject to Market Risk, please note that your capital is at RISK.
- Please do not make payment via Cash or payment gateway, kindly do the payment only through direct credit in Stock Benefits Financial Services account VIA NEFT/RTGS/IMPS/UPI or by account payee cheque or DD.
- Past Performance & Records of advice do not guarantee future profit or Future Performance.
- Before taking any Stock Benefits Financial Services services or recommendations clients should go through all the Policies, Disclaimer, and Disclosure and Terms & Conditions.
- Stock Benefits Financial Services provide fees only service for products/plan which are mentioned on our website and we do not have any telegram or personal Whatsapp facilities for services and communication.
- We do not offer product/services which are not mentioned on our website for example Guaranteed or Assured Returns Services, Profit or Loss Sharing, Portfolio Management, Bucket Trading or loss recovery, lock in period or Demat Account Services etc.
- If any person communicate you about any such services kindly call us immediately on +91-7400041121 or email us at [email protected]
- If any person mislead you or guide you to deviate you from all these important points then call us immediately on +91-7400041121 or email us at [email protected]
- Our SEBI Registration number is: INA100007745.
