Invester Charter
A. Vision and Mission Statements for investors
Vision
Invest with knowledge & safety.
Mission
Every investor should be able to invest in right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness.
B. Details of business transacted by the Investment Advisor with respect to the investors.
- To enter into an agreement with the client providing all details including fee details, aspect of Conflict of interest disclosure and maintaining confidentiality of information.
- To do a proper and unbiased risk – profiling and suitability assessment of the client.
- To obtain registration with Know Your Client Registration Agency (KRA) and Central Know Your Customer Registry (CKYC).
- To conduct audit annually.
- To disclose the status of complaints in its website.
- To disclose the name, proprietor name, type of registration, registration number, validity, complete address with telephone numbers and associated SEBI regional/local Office details in its website.
- To employ only qualified and certified employees.
- To deal with clients only from official number
- To maintain records of interactions, with all clients including prospective clients (prior to onboarding), where any conversation related to advice has taken place.
C. Details of services provided to investors (No Indicative Timelines)
Onboarding of Clients
- Sharing of agreement copy
- Completing KYC of clients
Disclosure to Clients
- To provide full disclosure about its business, affiliations, compensation in the agreement.
- To not access client’s accounts or holdings for offering advice.
- To disclose the risk profile to the client.
To provide investment advice to the client based on the risk-profiling of the clients and suitability of the client
D. Details of grievance redressal mechanism and how to access it
- i. In case of any grievance / complaint, an investor should approach the concerned Investment Adviser and shall ensure that the grievance is resolved within 30 days.
- ii. If the investor’s complaint is not redressed satisfactorily, one may lodge a complaint with SEBI on SEBI’s 'SCORES' portal which is a centralized web based complaints redressal system. SEBI takes up the complaints registered via SCORES with the concerned intermediary for timely redressal. SCORES facilitates tracking the status of the complaint.
- iii. With regard to physical complaints, investors may send their complaints to: Office of Investor Assistance and Education, Securities and Exchange Board of India, SEBI Bhavan, Plot No. C4-A, ‘G’ Block, Bandra-Kurla Complex, Bandra (E), Mumbai - 400 051.
E. Expectations from the investors (Responsibilities of investors)
Do’s
- Always deal with SEBI registered Investment Advisers.
- Ensure that the Investment Adviser has a valid registration certificate.
- Check for SEBI registration number. Please refer to the list of all SEBI registered Investment Advisers which is available on SEBI website in the following link: https://www.sebi.gov.in/sebiweb/other/OtherAction.do?doRecognisedFpi=yes&intmId=13)
- Pay only advisory fees to your Investment Adviser. Make payments of advisory fees through banking channels only and maintain duly signed receipts mentioning the details of your payments.
- Always ask for your risk profiling before accepting investment advice. Insist that Investment Adviser provides advisory strictly on the basis of your risk profiling and take into account available investment alternatives.
- Ask all relevant questions and clear your doubts with your Investment Adviser before acting on advice.
- Assess the risk–return profile of the investment as well as the liquidity and safety aspects before making investments.
- Insist on getting the terms and conditions in writing duly signed and stamped. Read these terms and conditions carefully particularly regarding advisory fees, advisory plans, category of recommendations etc. before dealing with any Investment Adviser.
- Be vigilant in your transactions.
- Approach the appropriate authorities for redressal of your doubts / grievances.
- Inform SEBI about Investment Advisers offering assured or guaranteed returns.
Don’ts
- Don’t fall for stock tips offered under the pretext of investment advice.
- Do not provide funds for investment to the Investment Adviser.
- Don’t fall for the promise of indicative or exorbitant or assured returns by the Investment Advisers. Don’t let greed overcome rational investment decisions.
- Don’t fall prey to luring advertisements or market rumors.
- Avoid doing transactions only on the basis of phone calls or messages from any Investment adviser or its representatives.
- Don’t take decisions just because of repeated messages and calls by Investment Advisers.
- Do not fall prey to limited period discount or other incentive, gifts, etc. offered by Investment advisers.
- Don’t rush into making investments that do not match your risk taking appetite and investment goals.
- Do not share login credential and password of your trading and demat accounts with the Investment Adviser.
Number of complaints as on 3rd May'2024
| No. of Complaints | At the Begining of Month | Received During The Month |
|---|---|---|
| 4 | 0 | 0 |
| Pending at the end of the Month | Reason for Pendency | Total Complaint Resolved |
| 0 | - | 4 |
| Total Clients Served so far | Total Complaint Received so far | % of the complaints as per overall client base |
| 450 | 4 | 0.88 |
PLEASE NOTE
- In order to receive any services from us it is mandatory that first you should provide correct information about your Risk Profile through our website to check suitability of services
- Please do not opt for service or make any payment without filling Risk profile details on our website as it is your responsibility as well and it is also important for you to get right advice and services.
- We do not accept part payments against any of our services, in case if any short or excess amount is paid against any of our service mentioned on our website then number of days for opted service will be adjusted according to actual service fees.
- Trading and Investment in Security & Commodity Market is subject to Market Risk, please note that your capital is at RISK.
- Please do not make payment via Cash or payment gateway, kindly do the payment only through direct credit in Stock Benefits Financial Services account VIA NEFT/RTGS/IMPS/UPI or by account payee cheque or DD.
- Past Performance & Records of advice do not guarantee future profit or Future Performance.
- Before taking any Stock Benefits Financial Services services or recommendations clients should go through all the Policies, Disclaimer, and Disclosure and Terms & Conditions.
- Stock Benefits Financial Services provide fees only service for products/plan which are mentioned on our website and we do not have any telegram or personal Whatsapp facilities for services and communication.
- We do not offer product/services which are not mentioned on our website for example Guaranteed or Assured Returns Services, Profit or Loss Sharing, Portfolio Management, Bucket Trading or loss recovery, lock in period or Demat Account Services etc.
- If any person communicate you about any such services kindly call us immediately on +91-7400041121 or email us at [email protected]
- If any person mislead you or guide you to deviate you from all these important points then call us immediately on +91-7400041121 or email us at [email protected]
- Our SEBI Registration number is: INA100007745.
